حفظ حریم خصوصی

Privacy Policy (English Version — Legal & Concise)

This Privacy Policy sets forth the rules governing the collection, use, processing, retention, and protection of information by Morfloor Parquet Group (“Morfloor”, the “Company”, “we/us”) in connection with the Company’s website, communication channels, products, and services.

By accessing the website, submitting any information, corresponding with the Company, requesting a quotation/consultation, placing an order, making any payment, or otherwise using the Company’s services, the user/customer acknowledges, accepts, and agrees to be bound by this Privacy Policy.

1) Scope and Definitions

1.1. This Policy applies to all information collected by the Company through lawful and customary means, including (without limitation) the website, contact forms, in-person/telephone/written communications, and any other channels related to the Company’s business activities.

1.2. For the purposes of this Policy, “Information” includes identification and contact details, financial/payment-related data, order and correspondence records, project-related technical information, and any files/images/drawings/plans/documents submitted by the customer for the purpose of receiving services or performing a contract.

2) Categories of Information We May Collect

2.1. Subject to necessity and proportionality, the Company may collect and process the following:

• Full name, phone number, email address, and postal address;
• Order-related information, invoices, payment details, and financial records to the extent required for service delivery;
• Project information (project location, measurements, installation conditions, and declared technical specifications);
• Records of communications, messages, calls, and requests;
• Photos, drawings, plans, files, and supporting documents submitted for estimation/design/production/installation purposes.

2.2. Submission of Information by the customer constitutes evidence of the customer’s voluntary consent to provide such Information and to the Company’s use thereof within the scope of this Policy, applicable laws, and any relevant contractual arrangements.

3) Legal Basis and Purposes of Processing

3.1. The Company processes Information solely for legitimate purposes connected to its activities, including:

• Responding to inquiries and requests;
• Preparing technical proposals, estimates, quotations, and contractual documents;
• Processing orders and coordinating site visits/measurements, transportation, delivery, installation, support, and after-sales services;
• Internal administrative and financial management and recordkeeping;
• Compliance with legal, tax, and accounting obligations and responding to competent authorities to the extent required;
• Protecting the Company’s lawful rights and legitimate interests and handling disputes.

3.2. The Company shall not use Information for purposes materially unrelated to the above, unless required by law or supported by an appropriate prior notice/consent where applicable.

4) Project Materials and Submitted Content

4.1. Any drawings, measurements, images, references, and documents submitted by the customer may, where necessary, be used for technical assessment, communications, performance, documentation, and contractual recordkeeping.

4.2. The customer is solely responsible for the authenticity, accuracy, and lawful use of submitted materials and for ensuring that such materials do not infringe any third-party rights (including intellectual property rights). The Company bears no liability in this regard.

4.3. Submission of materials does not, by itself, create confidentiality obligations beyond the Company’s customary information-protection duties under this Policy, unless the parties agree otherwise in a separate written agreement.

5) Disclosure and Transfer of Information

5.1. The Company does not sell Information or commercially trade/assign it.

5.2. The Company may disclose or transfer Information, to the extent necessary, in the following circumstances:

• To employees, contractors, installers, suppliers, and logistics providers where required to perform the service/order;
• To the Company’s technical, financial, accounting, or legal advisors as professionally necessary;
• To competent authorities where required by law or a binding order;
• For legal claims, dispute resolution, defense, or protection of the Company’s rights;
• In the event of merger, acquisition, assignment, transfer, restructuring, or similar business changes, to the extent permitted by law.

5.3. Any disclosure/transfer shall, to the extent reasonably practicable, be limited to the Information necessary for the relevant purpose.

6) Retention Period

6.1. The Company may retain Information and related records for as long as reasonably necessary for contractual, administrative, financial, accounting, technical, and legal purposes.

6.2. Where a claim, dispute, or proceeding exists or is reasonably anticipated, the Company may retain relevant records until final resolution.

7) Security and Protection Measures

7.1. The Company implements reasonable administrative and technical measures to prevent unauthorized access, disclosure, alteration, loss, or misuse of Information.

7.2. Due to the nature of electronic storage and internet communications, absolute security cannot be guaranteed; therefore, risks arising from factors beyond the Company’s reasonable control shall not be attributed to the Company.

8) Customer Rights and Responsibilities

8.1. The customer must provide accurate, complete, and up-to-date Information and notify the Company of material changes. The customer bears responsibility for consequences arising from inaccurate or incomplete Information (including delays or service disruption).

8.2. The customer may submit reasonable requests to correct or update Information through the Company’s official communication channels. The Company may request appropriate verification documents to confirm identity and prevent misuse.

8.3. The Company may refuse or limit deletion/restriction requests where retention is necessary for contract performance, compliance, accounting/legal obligations, or protection of the Company’s rights.

9) Amendments

9.1. The Company may amend or supplement this Policy at any time due to legal, operational, or structural requirements.

9.2. Amendments become effective upon publication on the Company’s website unless otherwise stated. Continued use of the website/services after publication constitutes acceptance of the amended Policy.

10) Governing Law and Jurisdiction

This Policy is governed by the laws and regulations of the Islamic Republic of Iran. Any disputes arising out of or in connection with this Policy shall be subject to the jurisdiction of the competent authorities/courts of the Islamic Republic of Iran.