قوانین و مقررات

Terms & Conditions

The provision of all products and services by Morfloor Parquet Group—including, without limitation, the sale of goods, consultation, site visits, installation, delivery, and related services—shall be exclusively governed by the present Terms and Conditions. Any order placed by the Customer, whether in person, by telephone, in writing, online, or through representatives, shall constitute full notice, acceptance, and binding commitment by the Customer with respect to all provisions set forth herein.

All activities of the Company are conducted within the territory of the Islamic Republic of Iran, and these Terms and Conditions shall in all respects be governed by the laws and regulations of the Islamic Republic of Iran.

Article 1 — Definitions and General Provisions

1.1. “Company” shall mean Morfloor Parquet Group.

1.2. “Customer” shall mean any natural or legal person who purchases goods, receives services, places an order, enters into an agreement, or makes payment in favor of the Company.

1.3. “Contract” shall mean any agreement, order, pro forma invoice, invoice, receipt, addendum, purchase instruction, or any other document evidencing the purchase of goods or receipt of services from the Company.

1.4. “Goods” shall include all products manufactured, customized, imported, or supplied by the Company.

1.5. “Day” in these Terms shall mean a business day unless expressly stated otherwise.

1.6. Prior to placing any order, the Customer shall be obliged to carefully review the technical specifications, characteristics, limitations, maintenance conditions, performance capabilities, and suitability of the relevant Goods for the intended project, and in the event of any ambiguity, shall obtain the necessary clarification from the Company before finalizing the order.

1.7. Acceptance of any order by the Company shall be valid only within the scope of these Terms and Conditions, and any condition, explanation, agreement, or claim to the contrary shall be binding only if expressly approved by the Company in writing.

Article 2 — Technical Conditions, Environmental Requirements, and Pre-Installation Obligations

2.1. Declaration and verification of the initial moisture level of the subfloor shall be solely the responsibility of the Customer, who shall communicate the relevant results to the Company prior to installation.

2.2. The Customer shall ensure, prior to installation, that all construction or finishing works involving water, moisture, washing, mortar, cement, plaster, ceramic, wet utilities, and similar operations have been fully completed.

2.3. As wooden flooring is sensitive to changes in temperature and humidity, installation must be carried out at the final stages of renovation or project completion.

2.4. Where relative humidity exceeds 80%, wooden tiles may be subject to deformation, expansion, warping, or cupping. In such circumstances, responsibility for identifying and removing the source of humidity and rectifying the environmental conditions shall rest with the Customer.

2.5. Where relative humidity falls below 30%, contraction of the wood and the formation of gaps between tiles may occur. The Company recommends maintaining relative humidity within the range of 40% to 60%.

2.6. The appropriate ambient temperature for the maintenance and use of parquet flooring shall be 18°C with a tolerance of 9°C.

2.7. Wooden flooring may be installed over concrete, mosaic, ceramic, or plywood only where the substrate is level, dry, and properly prepared.

2.8. The acceptable flatness tolerance for the substrate shall be a maximum deviation of 3 millimeters per 2 square meters.

2.9. Subfloor moisture shall not exceed the limits determined by the Company, namely 2CM for concrete, 1.8CM for underfloor heating systems, and 10 to 12CM for plywood.

2.10. Where installation is to take place over an underfloor heating system, the Customer shall ensure in advance that heat distribution is uniform across all areas and that temperature fluctuation remains limited. Surface temperature fluctuation shall not exceed 2°C to 4°C within a 24-hour period.

2.11. Installation shall be performed solely using adhesives and materials approved by the Company.

2.12. In renovation projects, should any defects or deficiencies in the subfloor become apparent during removal of the previous flooring or demolition of existing layers, all additional costs relating to repair, preparation, delays, or supplementary works shall be borne by the Customer.

2.13. The ventilation and heating systems of the premises must be operational prior to flooring installation.

2.14. All wall and ceiling plastering works must be completed prior to installation, and the moisture level of plaster shall not exceed 8%.

Article 3 — Prices and Validity of Quotations

3.1. All prices quoted by the Company shall remain valid for a period of 12 days from the date of issuance, unless another period is expressly stated in the pro forma invoice or written notice of the Company.

3.2. Any stock availability information provided by the Company shall relate solely to the time of such notice and shall not create any right of reservation, allocation, or supply until the order has been finally confirmed by the Customer.

3.3. Only those prices, conditions, and commitments that are issued in writing and signed by an authorized representative of the Company shall be valid and binding upon the Company.

3.4. A pro forma invoice issued by the Company shall constitute the official document setting forth the initial price and conditions.

3.5. The Company shall be entitled, at its sole discretion, not to accept any order, and shall have no obligation to do so until a pro forma invoice has been issued or formal approval has been granted.

3.6. Title to all Goods subject to the Contract shall remain vested in the Company until full settlement of all sums due, including principal amounts, ancillary charges, and any applicable damages.

3.7. In the event of non-payment or suspension of payment by the Customer, the Company shall be entitled to recover all legal, judicial, and enforcement-related costs from the Customer.

3.8. Installation of products in the Design Series and Versa Series shall be carried out exclusively by the Company.

3.9. The installation fee for Morfloor parquet products, excluding the Design Series and Versa Series, for the year 1405 in Tehran, shall be IRR 13,500,000 per square meter, inclusive of adhesive, transportation, travel, labor, and accommodation.

3.10. For projects located outside Tehran, transportation, travel, labor, and accommodation costs shall be borne by the Buyer.

Article 4 — Payment Terms

4.1. With respect to parquet sales, 80% of the invoice amount shall be paid as an advance payment, and the remaining 20% shall be paid prior to delivery of the Goods.

4.2. With respect to installation services, where installation by the Company has been agreed, 80% of the installation fee shall be paid in advance and the remaining 20% shall be paid upon final completion of installation.

4.3. The Company shall bear no responsibility whatsoever for the quality of execution, damage, delay, defect, or any deficiency arising from installation by persons, contractors, or installers outside the Company’s organization.

4.4. Penalties arising from delay in delivery by the Company shall, where applicable, be deducted from the outstanding balance payable.

4.5. If the extent of delay exceeds the amount of the outstanding balance referred to in Clause 4.1, the Customer shall be entitled to terminate the Contract unilaterally and to claim the relevant damages in accordance with the agreement between the parties or the applicable laws.

Article 5 — Site Visit, Inspection, and Project Measurement

5.1. The costs of the initial site visit, including transportation, accommodation, and related expenses, shall be borne by the Customer.

5.2. Final project measurement following order placement shall be carried out free of charge for projects relating to the Design Series and Versa Series.

5.3. Should the Customer request project measurement prior to placing a final order, the relevant service fee shall be calculated and charged as follows: for projects below 300 square meters, IRR 1,200,000 per square meter; and for projects exceeding 300 square meters, IRR 1,000,000 per square meter.

Article 6 — Samples, Images, and Natural Product Variations

6.1. Samples provided by the Company are for guidance purposes only and shall not represent all visual or structural characteristics of the final product.

6.2. Due to the natural nature of wood, variations in color, texture, grain, knots, patterning, contrast, and other visual characteristics are inherent, unavoidable, and shall be deemed natural attributes of the Goods.

6.3. Images, renderings, catalogs, digital files, printed samples, and content published on the Company’s website or other media are provided solely for general information and customer guidance and may differ from the final product due to screen limitations, print conditions, lighting, resolution, or image capture circumstances.

6.4. Any color sample, wood sample, or piece delivered by the Customer to the Company for matching or review shall be retained for a maximum period of 10 days, after which the Company shall have no obligation with respect to its retention, return, or non-use.

Article 7 — Cancellation, Postponement, or Withdrawal from Order

7.1. Any request for cancellation, postponement, or withdrawal from the Contract must be communicated to the Company expressly and without delay.

7.2. If the Contract is cancelled within 7 days from the date of payment of the deposit, the Customer shall be liable to pay 15% of the amount paid as liquidated damages or cancellation charge.

7.3. In each 14-day period following payment of the deposit, if cancellation is requested, the Customer shall be liable to pay 30% of the amount paid.

7.4. If the Contract is cancelled outside the above-mentioned periods, and only subject to the Company’s approval, the Customer shall be liable to pay 50% of the total invoice amount.

7.5. Products belonging to the Design Series and Versa Series shall be deemed customized goods made on the basis of the Customer’s plan and exclusive request and, accordingly, shall under no circumstances be eligible for cancellation, return, or withdrawal after order placement.

Article 8 — Installation, Site Preparation, and Post-Installation Maintenance

8.1. The installation site must, prior to commencement of works, be fully clean, dry, prepared, and free from any obstacles, debris, furniture, previous coverings, or any other factor interfering with installation.

8.2. If other works or construction activities continue after parquet installation, the Customer shall be obliged to protect the installed flooring using appropriate protective coverings, including bubble wrap, carpeting, or other approved layers.

8.3. The Company shall have no obligation in respect of moving household items, furniture, rugs, fragile objects, equipment, or other property on site; if such services are accepted by the Company, they shall be subject to separate agreement and additional charges.

8.4. Any disconnection, removal, or reinstallation of electrical, gas-powered, plumbing, or mechanical equipment shall fall outside the Company’s ordinary obligations and, if performed, shall be charged separately.

8.5. If the condition of the substrate is not detectable at the time of site inspection due to rugs, furniture, previous coverings, or construction materials, responsibility for exposing and preparing the substrate shall rest with the Customer.

8.6. Any repair, leveling, preparation, restoration, or reinforcement of the subfloor shall be subject to additional charges and shall be calculated separately from the principal Contract amount.

8.7. If, at the Customer’s request, the Company undertakes movement or disconnection of plumbing fixtures, heavy equipment, or similar items, the Company shall bear no liability for any resulting damage or for the costs of repair, servicing, or reinstallation.

8.8. Changes in the color of wood caused by natural light, sunlight, ultraviolet exposure, partial covering of the surface, or difference in time of installation shall be deemed natural and shall not give rise to any liability on the part of the Company.

8.9. In order to prevent scratching, wear, or damage to the flooring, the Customer shall use suitable protective equipment, including pads and furniture leg protectors, when moving objects.

8.10. The use of acidic cleaners, bleach, or strong chemical substances for cleaning parquet flooring is prohibited, and any damage resulting therefrom shall be the sole responsibility of the Customer.

Article 9 — Color, Finish, and Visual Characteristics

9.1. The use of white color finishes in high-traffic areas such as kitchens, entrances, and corridors is not recommended from the standpoint of maintenance and visual durability.

9.2. Color change, fading, or tonal variation caused by sunlight, ultraviolet exposure, localized covering, or environmental conditions shall be deemed natural characteristics of wood and oil-based finishes.

9.3. A substantial portion of the Company’s products are manufactured with natural oil-based colors and finishes and may, depending on the case, be repairable in the event of damage.

9.4. The Company shall bear no responsibility for any variation in tone, shade, grain, texture, knots, patterning, or other natural characteristics of wood, and such variations shall not be deemed a defect, deficiency, or non-conformity of the Goods.

Article 10 — Delivery, Unloading, Storage, and Force Majeure

10.1. Where installation is not the responsibility of the Company, provision of sufficient manpower for unloading the Goods at the place of delivery shall be the responsibility of the Customer.

10.2. The Company shall bear no responsibility for unloading, internal movement, storage, safekeeping, custody, or security of delivered Goods at the project site unless otherwise agreed in writing.

10.3. Delivery of the Goods shall be subject to signature of the delivery receipt by the Buyer or its duly authorized representative, and in the event of absence of such person or refusal to sign, the Company shall be entitled to withhold delivery.

10.4. In the event of circumstances or incidents beyond the Company’s reasonable control, including but not limited to war, riot, strike, epidemic, fire, flood, shortage of transport facilities, factory shutdowns, supply chain disruption, governmental actions, or any other unforeseeable and unavoidable event, the Company shall be entitled to suspend, postpone, or wholly or partially terminate its obligations under the Contract.

10.5. If the Contract is cancelled by the Company due to force majeure, the Buyer shall be entitled solely to repayment of the sums paid by it, as applicable and to the extent refundable, and shall not be entitled to claim any further damages.

10.6. If the Buyer refuses to take delivery of ready Goods at the due time or fails to provide the conditions necessary for receipt, the Company shall be entitled to store the Goods and charge storage fees to the Customer.

10.7. The storage fee shall be IRR 30,000,000 per day for each 100 square meters, and payment thereof shall be required prior to any subsequent dispatch or delivery.

Article 11 — Liability, Claims, and General Conditions

11.1. In the event of breach by the Customer of any contractual or legal obligation, the Company shall be entitled, at its discretion, to suspend, limit, or discontinue performance of its obligations.

11.2. All relations, contracts, orders, obligations, and disputes between the Customer and the Company shall be governed by the laws of the Islamic Republic of Iran, and the competent authorities of the Islamic Republic of Iran shall have jurisdiction over all related claims and disputes.

11.3. The Company shall be under no obligation to accept the return of Goods returned by the Customer unless it has previously agreed to do so in writing.

11.4. Any shortage, deficiency, damage, discrepancy, defect, or complaint in relation to the Goods must be notified to the Company in writing within a maximum of 7 days from the date of delivery; otherwise, the Goods shall be deemed accepted by the Customer and no claim in this respect shall be admissible.

11.5. Any claim relating to non-delivery of Goods must be notified to the Company in writing within a maximum of 3 days from the date stated on the invoice.

11.6. In any claim, the Company’s liability shall in all circumstances be limited to the value of the specific portion of the Goods to which the claim relates and shall exclude any indirect, consequential, loss-of-profit, or extended damages.

11.7. Any oral statement, recommendation, or guidance given by the Company’s employees or representatives shall be binding upon the Company only if confirmed in writing and officially approved.

Article 12 — Intellectual Property and Registered Rights

12.1. All intellectual and proprietary rights relating to the website content, images, texts, catalogs, designs, samples, promotional materials, and other content belonging to the Company shall exclusively belong to Morfloor, and any copying, republication, adaptation, commercial use, reproduction, or exploitation thereof without prior written permission is prohibited and subject to legal action.

12.2. All products of the Company that are subject to intellectual, industrial, or proprietary registration, or that have been registered before the relevant authorities, shall be protected by law, and any imitation, reproduction, replication, or copying thereof, whether in whole or in part, shall give rise to legal liability for the infringing party.

12.3. The Company expressly reserves the right to pursue all judicial, registrational, and legal remedies in respect of any infringement of its intellectual and industrial property rights.